Refund Policy

Last Updated: May 2026

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

Returns

• You have 14 days from the delivery date to request a return.
• Items must be unused, unwashed, and in their original packaging.
• To initiate a return, please contact us at: support@petparadiseshop.store

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 20 business days to your original method of payment.

Non-refundable Items

• Items that have been used or damaged by the customer
• Items returned after more than 14 days

Exchanges

We only replace items if they are defective or damaged. Contact us at support@petparadiseshop.store to arrange an exchange.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Contact Us

For any questions regarding returns and refunds, please contact us at: support@petparadiseshop.store